Anyone who is 18 years old and legally allowed to shop in the United Arab Emirates can shop on perllamoda.com. They need to have a valid credit/debit card (Visa/MasterCard) issued by an authorized bank.
You can shop through the app or on the online store only, and you can also contact customer service on WhatsApp for assistance.
You can reach us by phone at +966 58 285 8299 between 10:00 AM and 7:00 PM to speak with a customer service representative, or you can write to us at customercare@perllamoda.com for any inquiries about the perllamoda.com website or your order.
Q4: How can I ensure that Perllamoda website emails do not go to my spam folder? We take care not to send unwanted emails to our valued customers' inboxes. However, sometimes emails may end up in the spam/junk folder. To prevent this, you need to add the email address customercare@perllamoda.com to your trusted senders list.
Payments can be made using all credit cards and debit cards (if your bank allows online payments).
No, at present, we do not accept payment by bank check or transfer.
Yes, you can cancel an order in full or partially before it is shipped. However, to confirm whether your order has been shipped or not,
You can change the shipping address before your order is prepared and shipped by contacting customer service at +966 58 285 8299 from 10:00 AM to 7:00 PM.
We offer our customers 14 days to return, refund, or exchange items, which applies to most products sold on the perllamoda.com website. Please refer to the return policy for more details.
We have standard sizes and size charts.
You can search for that brand on every page. If you want to buy a specific brand within a product category, you can click on the listed brands on the left side of the page under the main brands.
Yes, you can cancel the order in full or partially before it is shipped, and we will bear the return fees if the error is from the store.
If you find that the item in the box/packaging is defective before accepting the delivery, please do not accept it and inform us immediately. If you agree to receive the goods and later find damage, you can contact us within 14 days of receiving the item. Our return and exchange policy applies to most products. Please refer to the return policy for more details.
You can cancel the order before it is shipped. The full amount will be refunded to your card, except for some items that cannot be canceled. Please refer to the shipping and return policy for more information.
We strive to ensure that you receive the items you ordered and minimize the possibility of order mix-ups. However, if this happens, you can contact us within 24 hours of receiving the item.
We assure you that we do not store your card details. When you enter your card details, you are directed to the secure payment gateway of the relevant bank. Data is securely exchanged via SSL protocol between the bank that issued your card and the bank we deal with. The bank that issued your card accepts or declines the transaction, and based on that, we process or reject the order. At no stage do we receive or store your card details. Please refer to secure shopping for more details.
Yes, we encrypt all payment and card data with strong 128-bit encryption.