You do not have a right to return, replace or exchange products in respect of:

• An incorrect product (if the product is unused, in original unbroken packaging and includes all tags).
• A damaged Products

2- Contacting us through our customer care email Customercare@Perllamoda.com

3- Your Refund:

Subject to clause 1, for delivered products, we will refund to you the product amount in full plus the cost of return:

• if the products are faulty or not as described on our Site.
• if you reason for return is due to an error on our side, such as an error in pricing or description etc.

In all other circumstances, we will refund the product amount and you may pay the costs of return shipping. For products not delivered, you will receive a full refund if you cancel the order, after the delivery lead time

4- Refund Procedure.

We will issue a refund to you depending on the method you used for payment, as follows:

1. if you paid by cash on delivery, we would contact you to transfer the amount to your bank account
2. if you paid by credit/debit card, we would refund the amount to your card

5- Payment methods

• Credit Cards, via a secure credit card transaction
• Apple Pay
• Pay with Tabby - Buy Now Pay Later
• Cash on Delivery

6- Refund Timescale.

Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you within 30 days

7- Delivery Policy

The delivery service requires a maximum of 10 to 14 working days from the date of purchase.